Legal
Terms & Conditions
The terms that apply when you book a repair, maintenance, inspection or cleaning visit with us.
Quotations and charges
A fixed diagnostic charge applies to each visit and is advised when you book. Repair work is quoted after inspection and proceeds only with your approval. Additional faults discovered during the repair are quoted separately.
Warranty
We provide a written warranty on labour and on parts we supply. The period is stated on your invoice. Warranty does not cover misuse, unauthorised interference, power or gas supply problems, or a different fault arising after our visit.
Spare parts
We fit genuine parts where available. If a genuine part is discontinued we advise you before fitting a certified equivalent. Ordered parts may require a return visit.
Gas safety
If our technician identifies an unsafe gas condition, the appliance will be isolated and made safe. We cannot reinstate an appliance that remains unsafe until the required repair is authorised.
Access, cancellation and payment
Please ensure access to the appliance and any required building permits. Cancellations with less than two hours' notice may incur the call-out charge. Payment is due on completion by cash, card or bank transfer, and a tax invoice is issued for every job.
Contact
Questions about these terms: help@masterkitchensolutions.com or +971 55 723 5816.