Name: Master Kitchen Solutions
Address: Sol Avenue, Talabat Kitchen No. 14, Business Bay, Dubai, AE
Telephone: +971 55 723 5816

Question 1

What does Master Kitchen Solutions do?

Accepted Answer

We repair, install, maintain and deep clean commercial kitchen equipment for restaurants, hotels, cafés, cloud kitchens, bakeries, catering companies and food production facilities in Dubai, Sharjah and Ajman.

Question 2

Are you available outside normal business hours?

Accepted Answer

Yes. Our line is answered 24 hours a day, 7 days a week, and we routinely schedule work late at night or early morning so your kitchen keeps trading.

Question 3

Which areas do you cover?

Accepted Answer

Dubai, Sharjah and Ajman. We are based in Business Bay, Dubai.

Question 4

What equipment do you service?

Accepted Answer

Cooking ranges, gas and electric cookers, hobs, built-in and commercial ovens, griddles, fryers, salamanders, charbroilers, steamers, bain maries, hot plates, exhaust hoods, ventilation systems, commercial dishwashers and food preparation equipment.

Question 5

Do you work on gas equipment?

Accepted Answer

Yes. Gas cooking equipment, gas lines, manifolds and regulators are a core part of our work, including electronic leak detection and make-safe.

Question 6

How is a job priced?

Accepted Answer

A technician inspects and diagnoses the fault first, then issues a written quotation. Work only proceeds once you approve the scope and price.

Question 7

Do you use genuine parts?

Accepted Answer

We use genuine manufacturer parts wherever they are available. If a part is discontinued or not obtainable in the UAE, we tell you before fitting a certified equivalent.

Question 8

Can you support more than one branch?

Accepted Answer

Yes. Multi-site operators can be covered under a single point of contact with consistent reporting across branches.

Question 9

What is an AMC?

Accepted Answer

An Annual Maintenance Contract is a fixed-scope agreement covering scheduled preventive maintenance visits, documented inspection reports and priority handling of breakdown calls.

Question 10

How often should commercial kitchen equipment be serviced?

Accepted Answer

It depends on utilisation. High-volume kitchens are typically serviced every one to three months, while lighter-use sites are often on a six-monthly cycle. We can recommend an interval after an initial survey.

Question 11

I can smell gas in my kitchen. What should I do?

Accepted Answer

Shut off the gas supply at the isolation valve, do not operate electrical switches, ventilate the area, evacuate if the smell is strong and call us immediately on +971 55 723 5816.

Question 12

Why is my burner clicking but not lighting?

Accepted Answer

Usually a wet or cracked spark electrode, a misaligned burner cap, or a blocked burner port. All three are commonly resolved on site.

Question 13

Why is my oven not holding temperature?

Accepted Answer

The usual causes are a drifting thermostat, a failed temperature sensor, a burnt element or a faulty fan motor. Each is tested before anything is replaced.

Question 14

Do you clean exhaust hoods and ventilation?

Accepted Answer

Yes, hood and ventilation degreasing is part of our deep cleaning service and can be scheduled alongside preventive maintenance.

Question 15

Do you provide documentation for compliance files?

Accepted Answer

Yes. Each visit is documented with a service report covering the work carried out and the tests performed.

Question 16

Can you work during our closed hours?

Accepted Answer

Yes. Overnight and early-morning slots are available so repairs do not interrupt service.

Question 17

Do you install new equipment and gas lines?

Accepted Answer

Yes. We handle equipment installation, gas line installation, connection, leak testing and commissioning.

Question 18

Which brands do you work on?

Accepted Answer

We service equipment from Bosch, Siemens, Teka, Smeg, Ariston, Electrolux, Zanussi, Rational, Unox, Merrychef, Henny Penny, Falcon, Garland, Southbend, Vulcan, Fagor and others.

Question 19

Are you an authorised service centre for these brands?

Accepted Answer

No. Master Kitchen Solutions is an independent appliance service company and is not affiliated with, endorsed by, or authorised by these manufacturers. Brand names are used only to identify equipment we can service.

Question 20

How do I book a technician?

Accepted Answer

Call or WhatsApp +971 55 723 5816, email help@masterkitchensolutions.com, or complete the booking form on this website.

Question 21

What information should I have ready when I call?

Accepted Answer

The equipment type, brand and model if visible, a short description of the fault, your business type and your site address.

Question 22

Do you offer deep cleaning without a repair?

Accepted Answer

Yes. Deep cleaning can be booked on its own, as a one-off or as a recurring programme.

Frequently asked questions

Your questions answered

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