Legal
Privacy Policy
We collect only what we need to arrange and complete your service visit, and we never sell your information.
Information we collect
When you call, message or submit a booking request we collect your name, phone and WhatsApp number, email address, service address or area, appliance details and the description of the fault you report.
How we use your information
Your details are used to schedule a technician, prepare the correct spare parts, issue your quotation and invoice, honour warranty claims and follow up on service quality. We may contact you about a scheduled maintenance visit if you hold a maintenance contract with us.
Sharing
We do not sell or rent your information. We share it only with the technician assigned to your job and, where required, a spare-part supplier or a competent authority in the case of a gas safety incident.
Retention and security
Service records are retained for warranty and compliance purposes and stored with access limited to authorised staff.
Your choices
You may request a copy of your service records, ask us to correct them, or ask us to delete your contact details where no active warranty or contract applies. Email help@masterkitchensolutions.com or call +971 55 723 5816.